Delivery & Returns

Delivery Information

We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.

Customer must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

 

Return Policy

If you wish to return an item then you should email us at info@princess-design.com  to notify us of the return within 14 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.

Any items returned without prior notice in writing will not be accepted.

Customer must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Items should be returned new, unused, and with all the tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.