Term & Conditions

Our Contract

We reserve the right, in our discretion, to update or modify the Terms of Use at any time by posting such new terms on the Site. Such changes shall be effective immediately upon posting with the date of the most recent revisions appearing at the bottom of this page, so check back often. We encourage you to review these Terms of Use whenever you use the Site. Your continued use of the Site and/or Services will constitute your binding acceptance of this Agreement, as amended from time to time.

IF YOU DO NOT AGREE WITH THESE TERMS OF USE, OR ANY POSTED GUIDELINES OR RULES, PLEASE DO NOT USE THIS SITE.

Return Policy

If you wish to return an item then you should email us at info@princess-design.com  to notify us of the return within 5 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.

Any items returned without prior notice in writing will not be accepted.

Customer must take reasonable care of all Goods in your possession and return them to us on their own cost, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Items should be returned new, unused, and with all the tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.

Payment

All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.

Payment online will be made by credit card, debit card or Cash on Delivery.

Delivery Information

We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.

Customer must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.