If you wish to return an item then you should email us at firstname.lastname@example.org to notify us of the return within 5 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.
Any items returned without prior notice in writing will not be accepted.
Customer must take reasonable care of all Goods in your possession and return them to us on their own cost, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
Items should be returned new, unused, and with all the tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.
All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.
Payment online will be made by credit card, debit card or Cash on Delivery.
We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
Customer must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.